Política de reembolso
RETURN POLICY
Last updated January 6, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
We offer a 15-day return policy for retail items purchased from our website and shipped from our warehouse. Each return is handled on a case-by-case basis, and we reserve the right to not warrant a return. We cannot exchange or return items received as a gift.
Please contact customer service to request a Return Authorization Number prior to shipping the merchandise back for an exchange/refund. Any items returned without this preauthorized number will NOT be accepted. Merchandise must be new and unworn.
Once we receive your shipment, please allow up to 10 business days for us to process your return and issue your refund.
Shipping costs for exchanges/returns will be the consumer’s responsibility and we do recommend choosing a shipping method that provides tracking information. Shipping is nonrefundable. Free shipping will be issued on replacement orders from our website.
Replacement Items: If you need a replacement item, please place a new order on our website, so we can process your order and ship out your replacement ASAP.
Final Sale: All sales are final on clearance and web special items. If you purchase a clearance item and it is the wrong size we cannot guarantee we will have anything to exchange. No refunds will be issued for clearance items.
CUSTOMIZED PRODUCTS
Our goal is to not only meet but exceed our customer’s expectations. We have implemented several procedures to ensure your products are exactly what you ordered. However, we cannot accept returns for custom laser etched products or embroidered products. If the delivered product matches the approved proof/image, we cannot accept a return.
Please note: Custom laser etched products are made to order and have an estimated production time of 10 business days. This can cause a slight delay in shipment.
SHIPPING INFORMATION
All orders ship within 3 - 5 business days from the time it is processed. We DO NOT ship/process orders on Saturday, Sunday or Holidays.
Customers will be notified via email confirmation when their order has shipped, and their credit cards will then be charged for their purchase. Please be sure to check your junk mail folder for your order/shipment confirmation emails.
Orders will be shipped via USPS or UPS Ground depending on your shipping address and order.
DAMAGED MERCHANDISE
Please contact us immediately if you received a product that is damaged or defective. Please DO NOT attempt to repair any damaged merchandise. Your warranty can be voided if you attempt to repair any damaged merchandise.
Return Process
To return an item, please email customer service at info@rodeolifecoffee.com, or use the Returns + Exchanges form on our site to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Rodeo Life Coffee
Attn:Returns
RMA #: 1234567890 (example)
1309 Coffeen Avenue
Sheridan, Wyoming 82801
United States
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit or banking statement. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at: